CMMI Services
Capability Maturity Model Integration (CMMI
) provides a framework for improving the processes organizations use to develop, deliver, and maintain products and services.
The process improvement concepts embedded in CMMI are based on sound principles that were applied successfully in the manufacturing communities for over 60 years. CMMI best practices are focused on product development and maintenance, but can be applied to service development, maintenance, and delivery as well. You will find that many best practices easily apply to both products and services. Others require some interpretation to apply equally as well.
CMMI Service Benefits include:
- Formalized Service Product Delivery
- Increased Product Quality
- Increased predictability of:
- Schedule
- Cost
- Quality
- Customer Satisfaction
Organizations that provide services can use CMMI best practices to integrate sound management and engineering practices across their management and technology services.
Implementing CMMI practices affords higher levels of customer satisfaction, reduced service times, lower costs, improved continuity of services, and increased value of both technical and management services.
